CX Basics & Foundations
CX Basics & Foundations
CX Basics & Foundations
CX Basics & Foundations
CX Basics & Foundations
Teaser:
A first look into the fundamental principles and concepts of CX, including its role in organizational culture.
Keywords:
Customer Experience Principles, CX Fundamentals, Organizational Culture, CX Role in Business.
Module Content
Principles of CX: Definition and core concepts.
- Customer-Centricity: Prioritizing customer needs and preferences in all business decisions and operations.
- Consistency: Delivering a uniform and high-quality experience across all customer touchpoints.
- Personalization: Tailoring experiences to meet individual customer preferences and expectations.
- Emotional Connection: Creating positive emotional engagements and building lasting relationships with customers.
- Feedback and Adaptation: Actively seeking customer feedback and using it to continuously improve the customer experience.
- Employee Engagement: Ensuring that employees are motivated, trained, and empowered to deliver exceptional customer experiences.