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The Rise of Asia-Pacific Biotech Companies and Their CX Journeys

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The Rise of Asia-Pacific Biotech Companies and quick thoughts on CX

Exploring the Labiotech article, I've been captivated by the groundbreaking work of biotech firms in the Asia-Pacific region. These companies are not just revolutionizing healthcare with their scientific advancements but are also setting new standards in Customer Experience (CX). Let's explore how these firms are blending scientific prowess with empathetic customer interactions.


  • Background: Acepodia, a notable name in cancer treatment, operates from Taiwan and the U.S., revolutionizing the field with its Antibody-Cell Conjugation (ACC) platform.
  • CX Angle: Personalizing patient experiences with their innovative ACC platform can make advanced treatments more comprehensible and accessible.
  • Website: Acepodia

Albatroz Therapeutics:

  • Background: Hailing from Singapore, Albatroz Therapeutics is a pioneer in developing therapeutic antibodies targeting the extracellular matrix.
  • CX Angle: By inviting patient feedback, Albatroz can fine-tune its therapies to address specific patient requirements and enhance treatment outcomes.
  • Website: Albatroz Therapeutics


  • Background: Aravax, based in Melbourne, is committed to creating a groundbreaking treatment for peanut allergies, showcasing a blend of innovation and care.
  • CX Angle: Implementing patient-centric educational resources and support systems can significantly enhance the treatment experience.
  • Website: Aravax

Atom Bioscience:

  • Background: Atom Bioscience, a Chinese firm, is a leader in developing small molecule drugs for inflammatory and metabolic diseases.
  • CX Angle: Maintaining honest dialogue about treatment effectiveness can boost patient confidence and participation in their care.
  • Website: Atom Bioscience

Cyrus Therapeutics:

  • Background: Cyrus Therapeutics from South Korea is on a mission to target diseases that were previously considered undruggable.
  • CX Angle: Creating patient-focused communities can provide a platform for shared experiences, enhancing the effectiveness of treatments.
  • Website: Cyrus Therapeutics

BioRay Pharmaceuticals:

  • Background: BioRay Pharmaceuticals is redefining the Chinese biopharma landscape with its innovative antibody therapeutics.
  • CX Angle: Continuously integrating patient data to enhance product quality and customer interactions.
  • Website: BioRay Pharmaceuticals


  • Background: Based in Tokyo, Heartseed is making significant strides in regenerative medicine for heart diseases.
  • CX Angle: Implementing a patient-first approach in clinical trials can significantly enhance the recovery experience.
  • Website: Heartseed

Immuneel Therapeutics Private Limited:

  • Background: Immuneel Therapeutics is revolutionizing cell therapy in India, making cutting-edge treatments accessible and affordable.
  • CX Angle: By enhancing patient-provider communication, Immuneel is making advanced therapies more accessible.
  • Website: Immuneel Therapeutics

Neurophth Therapeutics:

  • Background: Neurophth Therapeutics, a leader in gene therapy in China, is making significant contributions to ophthalmic disease treatments.
  • CX Angle: Interactive patient engagement platforms can play a crucial role in their treatment processes.
  • Website: Neurophth Therapeutics

Worg Pharmaceuticals:

  • Background: Shanghai-based Worg Pharmaceuticals is innovating in the field of allergic and autoimmune diseases.
  • CX Angle: Utilizing real-time patient feedback to adapt treatment protocols and enhance patient care.
  • Website: Worg Pharmaceuticals

CX-Advisory's Role:

At CX-Advisory, we are excited to support established and pioneering companies in their journey of combining groundbreaking medical advancements with exceptional customer experiences. We offer strategic guidance in CX, from initial strategy development to practical execution, ensuring these companies can effectively connect with patients and healthcare providers. Our goal is to ensure that the innovative treatments developed by these companies are complemented by equally innovative patient experiences. 🧬🚀💡🌐👩⚕️🔬

The Rise of Asia-Pacific Biotech Companies and Their CX Journeys

CXO on Demand

An experienced CX professional with a global journey spanning digital agencies to top corporations, Michal is passionate about helping businesses create unforgettable customer experiences.